Customer Care Excellence (Record no. 562)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00729nam a2200217 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20210408092848.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140508b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780749450663 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0749450665 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CUCK |
| Language of cataloging | eng |
| Transcribing agency | CUCK |
| Modifying agency | CUCK |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .C6635 2008 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 671 |
| Personal name | Cook, Sarah |
| 245 ## - TITLE STATEMENT | |
| Title | Customer Care Excellence |
| Remainder of title | how to create an effective customer focus |
| Statement of responsibility, etc. | Sarah Cook. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 5th ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | London, Philadelphia : |
| Name of publisher, distributor, etc. | Kogan Page, |
| Date of publication, distribution, etc. | 2008. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vi, 280 p. : |
| Other physical details | ill.; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references (p. [270-272]) and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 672 |
| Topical term or geographic name as entry element | Customer services, customer relation.Total quality management. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | General book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Inventory number | Total Checkouts | Full call number | Date last seen | Copy number | Price effective from | Koha item type | Barcode | Date checked out |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Karen | Karen | 08/05/2014 | 013627 | HF5415.5 .C6635 2008 | 08/05/2014 | 1 | 08/05/2014 | General book | |||||||
| Library of Congress Classification | Karen | Karen | 27/06/2014 | 9 | HF5415.5 .C6635 2008 | 05/08/2026 | 2 | 27/06/2014 | Short Loan | 013752 | 04/07/2023 |