| 000 | 00729nam a2200217 4500 | ||
|---|---|---|---|
| 999 |
_c562 _d562 |
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| 003 | OSt | ||
| 005 | 20210408092848.0 | ||
| 008 | 140508b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780749450663 | ||
| 020 | _a0749450665 | ||
| 040 |
_aCUCK _beng _cCUCK _dCUCK |
||
| 050 |
_aHF5415.5 _b.C6635 2008 |
||
| 100 |
_9671 _aCook, Sarah |
||
| 245 |
_aCustomer Care Excellence _bhow to create an effective customer focus _cSarah Cook. |
||
| 250 | _a5th ed | ||
| 260 |
_aLondon, Philadelphia : _bKogan Page, _c2008. |
||
| 300 |
_avi, 280 p. : _bill.; _c 24 cm. |
||
| 504 | _aIncludes bibliographical references (p. [270-272]) and index. | ||
| 650 | 0 |
_9672 _aCustomer services, customer relation.Total quality management. |
|
| 942 |
_2lcc _cBOOK |
||