| 000 | 00694nam a22002297a 4500 | ||
|---|---|---|---|
| 999 |
_c283 _d283 |
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| 003 | OSt | ||
| 005 | 20210913155400.0 | ||
| 008 | 140425b xxu||||| |||| 00| 0 eng d | ||
| 010 | _a 2009018902 | ||
| 020 | _a9780135109311 | ||
| 040 |
_aDLC _cCUCK _dCUCK _beng |
||
| 050 |
_aHF5415.5 _b.H2897 2010 |
||
| 100 |
_9227 _aHarris, Elaine K. |
||
| 245 |
_aCustomer Service : _bA Practical Approach / _cElaine K. Harris. |
||
| 250 | _a5th ed. | ||
| 260 |
_aUpper Saddle River, N.J. : _bPearson Prentice Hall, _c c2010. |
||
| 300 |
_a xiv, 177 p. : _b ill. ; _c26 cm. |
||
| 500 | _a Includes index. | ||
| 600 | 0 |
_9227 _a Elaine K. Harris. |
|
| 700 |
_9227 _a Elaine K. Harris. |
||
| 942 |
_2lcc _cBOOK |
||