000			00527nam a22001937a 4500
999			_c1306 _d1306
001			013611
003			OSt
005			20210408091952.0
008			140707b xxu||||| |||| 00| 0 eng d
020			_a9788131903230
040			_aCUCK _bENG _cCUCK _dCUCK
050			_aHF5415.5 _b.C65 2006
100			_91678 _aCollis, Jack
245			_aWhen Your Customer Wins, You Can't Lose _c Jack Collis
260			_aSydney : _bHarperCollins _c1998.
300			_a211p. _bill.
650		0	_91679 _aConsumer satisfaction.
942			_2lcc _cBOOK