TY  - BOOK
AU  - 
TI  - Customer Service Training 101 : Basic Lessons To Be Your Best
SN  - 9781890181000
AV  -  HF5415.5  .E89 1997
PY  - 1997///
CY  -  New York
PB  - American Management Association
KW  - Customer services
N1  - Includes index
ER  -