02325cam a2200421 i 4500 17919777 OSt 20220121125135.0 131025t20152015moua b 001 0 eng 2013042884 9780323261852 (pbk. : alk. paper) 9780323570404 (DNLM)101618794 DNLM/DLC DLC DLC rda DLC pcc SF756.4 .P74 2020 Prendergast, Heather, author. Front Office Management for the Veterinary Team / Heather Prendergast, BS, AS, RVT, CVPM, Certified Veterinary Practice Manager, Synergie Consulting, Las Cruces, New Mexico. 3RD edition. St. Louis, MO : Elsevier, [2015] vii, 483 pages : color illustrations ; 28 cm text rdacontent unmediated rdamedia volume rdacarrier Includes bibliographical references and index. Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development. Veterinary services Administration. Animal health technicians. Office management. Veterinary Medicine organization & administration United States. Animal Technicians United States. Office Management organization & administration United States. Practice Management, Medical organization & administration United States. Veterinarians United States. 7 cbc orignew 1 ecip 20 y-gencatlg lcc BOOK 9011 9011 0 0 lcc 0 0 001 001 2022-01-21 purchase 0 SF756.4 .P74 2020 2022-0143 2022-01-21 00:00:00 1 2022-01-21 BOOK