01098cam a2200325 a 4500 7177 7177 13528343 OSt 20210408140128.0 040318s2002 enka b 001 0 eng d 2004297812 GBA2-W3280 0273661957 (OCoLC)ocm50747338 UKM UKM TXA DLC lccopycat HF5415.5 S65 2002 658.812 21 Smith, Shaun. 2821 Managing The Customer Experience : turning customers into advocates / Shaun Smith & Joe Wheeler. London : Financial Times Prentice Hall ; Boston, MA. Pearson Custom Publishing, 2002. xvi, 254 p. : ill. ; 24 cm. Includes bibliographical references and index. Customer relations. Relationship marketing. Customer loyalty. Wheeler, Joe. 7 cbc copycat 2 ncip 20 y-gencatlg lcc BOOK 0 0 lcc 0 0 001 001 2020-02-18 Donated by Delta College U.K 1 HF5415.5 S65 2002 2020-1544 2023-02-03 2023-01-27 00:00:00 2023-01-27 1 2020-02-18 BOOK