00887cam a2200277 a 450000100090000000300040000900500170001300800410003001000170007101500150008802000150010303500230011804000230014104200140016405000230017808200160020110000180021724501030023526000940033830000340043250400510046665000240051765000280054165000220056970000180059113528343OSt20210408140128.0040318s2002    enka     b    001 0 eng d  a  2004297812  aGBA2-W3280  a0273661957  a(OCoLC)ocm50747338  aUKMcUKMdTXAdDLC  alccopycat00aHF5415.5bS65 200204a658.8122211 aSmith, Shaun.10aManaging The Customer Experience :bturning customers into advocates /cShaun Smith & Joe Wheeler.  aLondon :bFinancial Times Prentice Hall ;aBoston, MA.bPearson Custom Publishing,c2002.  axvi, 254 p. :bill. ;c24 cm.  aIncludes bibliographical references and index. 0aCustomer relations. 0aRelationship marketing. 0aCustomer loyalty.1 aWheeler, Joe.