@book{7117,
	author = {Smith, P. R. and Chaffey, Dave, and Chartered Institute of Marketing.},
	title = {E-Marketing Excellence :},
	publisher = {Elsevier Butterworth-Heinemann,},
	year = {2002.},
	address = {Amsterdam ;},
	note = {Published in association with: the Chartered Institute of Marketing.},
	url = {http://www.loc.gov/catdir/toc/els051/2004301618.html}
}