@book{6701,
	author = {George, Michael L. and Wilson, Stephen A.},
	title = {Conquering Complexity in Your Business :},
	publisher = {McGraw-Hill,},
	year = {c2004.},
	address = {New York :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/enhancements/fy1005/2009279681-b.html}
}