@book{6511,
	author = {Locker, Kitty O. and Kienzler, Donna S.},
	title = {Business and Administrative Communication /},
	publisher = {McGraw-Hill,},
	year = {c2008.},
	address = {Boston :},
	edition = {8th ed.},
	note = {Includes indexes.},
	url = {http://www.loc.gov/catdir/enhancements/fy0743/2007035661-b.html}
}