00729nam a2200217 4500 562 562 OSt 20210408092848.0 140508b xxu||||| |||| 00| 0 eng d 9780749450663 0749450665 CUCK eng CUCK CUCK HF5415.5 .C6635 2008 671 Cook, Sarah Customer Care Excellence how to create an effective customer focus Sarah Cook. 5th ed London, Philadelphia : Kogan Page, 2008. vi, 280 p. : ill.; 24 cm. Includes bibliographical references (p. [270-272]) and index. 672 Customer services, customer relation.Total quality management. lcc BOOK 0 0 lcc 0 0 001 001 2014-05-08 013627 0 HF5415.5 .C6635 2008 2014-05-08 00:00:00 1 2014-05-08 BOOK 0 0 lcc 0 0 001 001 2014-06-27 9 HF5415.5 .C6635 2008 013752 2026-08-05 00:00:00 2023-07-04 2 2014-06-27 SHTL