00923cam a2200289 a 4500003000400000005001700004008004100021020002500062040002600087050002300113082001600136100001800152245011100170260003200281300002400313500002000337600002300357600001700380600001800397650002700415650002600442650003200468650004000500650002700540650003400567653003200601OSt20210324140321.0040426s2004    flua          000 0 eng d  a9783642434730 (pbk.)  aCUCKcCUCKdCUCKbeng00aHD62.17b.D87 201200a658.5/12221 aDumas, Marlon10aFundamentals of Business Process Management :cMarlon Dumas, Mercello La Rosa, Jan Mendling, Hajo A Reijer  aLodon. :bSpringer,cc2012.  axi, 399p. :bill. ;  aIncludes index.  aMercello La Rosa,   aJan Mendling  aHajo A Reijer 0aIndustrial management. 0aWorkflowxManagement. 0aReengineering (Management). 0aInformation technologyxManagement. 0aOrganizational change. 0aOrganizational effectiveness.  aBusiness process management