@book{4969,
	author = {K̤napp, Herschel.},
	title = {Therapeutic Communication :},
	publisher = {Sage Publications,},
	year = {2015},
	address = {Thousand Oaks, Calif. :},
	url = {http://www.loc.gov/catdir/toc/ecip0619/2006028042.html}
}