@book{3963,
	author = { 	Kathleen M Galvin; Jane Terrell and Jane Terrell},
	title = {Communication works! : },
	publisher = {National Textbook Co.},
	year = {©2001.},
	address = {Lincolnwood, Ill. },
	note = {Provides real-life scenarios for discussions, case studies, and student worker profiles to help build communication and public speaking skills that the world of work demands.}
}