@book{301,
	author = {Gerzon, Mark},
	title = { Leading Through Conflict :},
	publisher = {Harvard Business School,},
	year = {c2006.},
	address = {Boston, Mass :},
	url = { http://www.loc.gov/catdir/toc/ecip062/2005030892.ht, http://www.loc.gov/catdir/enhancements/fy1308/2005030892-b.html}
}