TY  - BOOK
AU  - Harris, Elaine K.
AU  -  Elaine K. Harris.
TI  - Customer Service : : A Practical Approach / 
SN  - 9780135109311
AV  - HF5415.5  .H2897 2010
PY  - 2010///
CY  - Upper Saddle River, N.J. : 
PB  - Pearson Prentice Hall, 
KW  -  Elaine K. Harris.
N1  -  Includes index
ER  -