01276nam a2200229 4500 242 242 13391901 OSt 20210323140812.0 140425b xxu||||| |||| 00| 0 eng d 1591391342 (alk. paper DLC ENG CUK CUK HD30.28 .K35443 2004 197 Kaplan, Roberts S Strategy Maps/ Converting Intangible Assets into Tangible Outcomes Robert S. Kaplan, David P. Norton Boston : Harvard Business School Press, 2004. xviii, 454 p. : ill. 24 cm. Includes bibliographical references and index. |a Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations. Strategic plnning.intangible property Management. table of contents http://www.loc.gov/catdir/toc/ecip0410/2003024059.htm lcc BOOK 0 0 lcc 0 0 001 001 2015-01-28 0 HD30.28 .K35443 2004 012961 2015-01-28 00:00:00 1 2015-01-28 BOOK