TY  - BOOK
TI  - The ITSM Quick start Guide: The Simplified Beginners Guide To IT Service Management 
SN  - 9781945051081
AV  - HD30.2 .K6293 2016
U1  - 004.068 22
PY  - 2016///
CY  - Ft. Lauderdale, FL
PB  - ClydeBank Media LLC
KW  - Information technology
KW  - Management
KW  - Quality control
KW  - Information resources management
KW  - Organizational change
N1  - Includes bibliographical references and index; Introduction -- Defining and analyzing customer requirements -- Quality management principles -- Defining and documenting processes -- Assessing process maturity -- Process design and improvement steps -- Process design and improvement tools and techniques -- Producing meaningful metrics -- Managing organizational change -- IT service management technologies
ER  -