The The Simplified Beginners Guide To IT Service Management text bibliography flu Ft. Lauderdale, FL ClydeBank Media LLC c2016 2010 monographic eng

print

99p ill. ; 23 cm. Introduction -- Defining and analyzing customer requirements -- Quality management principles -- Defining and documenting processes -- Assessing process maturity -- Process design and improvement steps -- Process design and improvement tools and techniques -- Producing meaningful metrics -- Managing organizational change -- IT service management technologies. Includes bibliographical references and index. Information technology Management Information technology Quality control Information resources management Organizational change HD30.2 .K6293 2016 004.068 9781945051081 DLC 100507 20260113150922.0 16222260