01331cam a22002774a 4500 16222260 OSt 20260113150922.0 100507s2010 flua b 001 0 eng 9781945051081 DLC DLC DLC HD30.2 .K6293 2016 004.068 22 The ITSM Quick start Guide The Simplified Beginners Guide To IT Service Management Ft. Lauderdale, FL : ClydeBank Media LLC c2016 99p ill. ; 23 cm. Includes bibliographical references and index. Introduction -- Defining and analyzing customer requirements -- Quality management principles -- Defining and documenting processes -- Assessing process maturity -- Process design and improvement steps -- Process design and improvement tools and techniques -- Producing meaningful metrics -- Managing organizational change -- IT service management technologies. Information technology Management. Information technology Quality control. Information resources management. Organizational change. 916 7 cbc orignew 1 ecip 20 y-gencatlg lcc BOOK 21877 21877 0 0 lcc 0 0 001 001 GEN 2024-11-20 Donation from delta 0 HD30.2 .K6293 2016 2024-2975 2024-11-20 16:06:23 1 2024-11-20 BOOK 0 0 lcc 0 0 001 001 2026-06-30 Donation from delta 0 HD30.2 .K6293 2016 2026-0414 2026-06-30 11:16:00 1 2026-06-30 BOOK