@book{20699,
	author = {Thill, John V. and Bovée, Courtland L.},
	title = {Excellence in Business Communication :},
	publisher = {Prentice Hall,},
	year = {c2003.},
	address = {Upper Saddle River, NJ :},
	note = {A textbook with access to Active book, version 1.0, an online version of the book enhanced by a variety of multimedia elements, including active exercises, interactive quizzes, and poll questions.}
}