@book{18140,
	author = {Thill, John V. and Bovée, Courtland L.},
	title = {Excellence in Business Communication /},
	publisher = {Pearson Education,},
	year = {c1999.},
	address = {Upper Saddle River, N.J. :},
	edition = {4th ed.},
	note = {Imprint from label on t.p.}
}