01005cam a2200313 a 4500999001700000001000900017003000400026005001700030008004100047010001700088015001500105020001500120035002300135040002300158042001400181050002300195082001600218100002400234245010300258260009400361300003400455504005100489650002400540650002800564650002200592700001800614906004500632942001400677  c17559d1755913528343OSt20260113145254.0040318s2002    enka     b    001 0 eng d  a  2004297812  aGBA2-W3280  a0273661957  a(OCoLC)ocm50747338  aUKMcUKMdTXAdDLC  alccopycat00aHF5415.5bS65 200204a658.8122211 aSmith, Shaun.9282110aManaging The Customer Experience :bturning customers into advocates /cShaun Smith & Joe Wheeler.  aLondon :bFinancial Times Prentice Hall ;aBoston, MA.bPearson Custom Publishing,c2002.  axvi, 254 p. :bill. ;c24 cm.  aIncludes bibliographical references and index. 0aCustomer relations. 0aRelationship marketing. 0aCustomer loyalty.1 aWheeler, Joe.  a7bcbcccopycatd2encipf20gy-gencatlg  2lcccBOOK