@book{17372,
	author = {Knapp, Mark L. and Vangelisti, Anita L.},
	title = {Interpersonal Communication and Human Relationships /},
	publisher = {Pearson Allyn & Bacon,},
	year = {c2009.},
	address = {Boston :},
	edition = {6th ed.},
	url = {http://www.loc.gov/catdir/toc/ecip0813/2008009785.html}
}