00989cam a2200313 a 4500999001700000003000400017005001700021008004100038020002500079040002600104050002300130082001600153100001800169245011100187260003200298300002400330500002000354600002300374600001700397600001800414650002700432650002600459650003200485650004000517650003200557650004000589653003200629942001400661  c15932d15932OSt20260113144732.0040426s2004    flua          000 0 eng d  a9783642434730 (pbk.)  aCUCKcCUCKdCUCKbeng00aHD62.17b.D87 201200a658.5/12221 aDumas, Marlon10aFundamentals of Business Process Management :cMarlon Dumas, Mercello La Rosa, Jan Mendling, Hajo A Reijer  aLodon. :bSpringer,cc2012.  axi, 399p. :bill. ;  aIncludes index.  aMercello La Rosa,   aJan Mendling  aHajo A Reijer 0aIndustrial management. 0aWorkflowxManagement. 0aReengineering (Management). 0aInformation technologyxManagement. 0aOrganizational change.9916 0aOrganizational effectiveness.91451  aBusiness process management  2lcccBOOK