TY  - BOOK
AU  - Quinn,Feargal
TI  - Crowning the Customer: how to become customer-driven 
SN  - 0862782430
AV  - HF5415.5 .Q56 1990
PY  - 1990///
CY  - Dublin
PB  - O'Brien Press
KW  - Customer services
KW  - Consumer satisfaction
KW  - Grocery trade
KW  - Ireland
KW  - Dublin (County)
ER  -