TY  - BOOK
AU  -  	Vera Gough; B R Grier
TI  - Better Telephoning; : A Plan to Improve Your Telephone Technique,
SN  - 0080068227
AV  - PN4121, 808.5 1970 
PY  - 1970///]
CY  - Oxford, 
PB  -  New York] Pergamon Press
KW  -  	      Telephone -- Handbooks, manuals, etc.
ER  -