TY  - BOOK
AU  - Collis, Jack
TI  - When Your Customer Wins, You Can't Lose
SN  - 9788131903230
AV  - HF5415.5 .C65 2006
PY  - 1998///
CY  - Sydney : 
PB  - HarperCollins
KW  - Consumer satisfaction
ER  -