TY  - BOOK
AU  - Besterfield, Dale H.
AU  -  	Besterfield, Dale H.
TI  - Total Quality Management
SN  - 0131228099
AV  - HD62.15 .T6792 2003
PY  - 2003///
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall
KW  - total quality management
N1  - Includes bibliographical references (p. 631-633) and index; T.O.C
ER  -