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Strategy Maps/ Converting Intangible Assets into Tangible Outcomes Robert S. Kaplan, David P. Norton

By: Material type: TextPublication details: Boston : Harvard Business School Press, 2004.Description: xviii, 454 p. : ill. 24 cmISBN:
  • 1591391342 (alk. paper
Subject(s): LOC classification:
  • HD30.28  .K35443 2004
Contents:
|a Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.
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Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
General book Karen HD30.28 .K35443 2004 (Browse shelf) 1 Available 012961

Includes bibliographical references and index.

|a Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.

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