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The ITSM Quick start Guide The Simplified Beginners Guide To IT Service Management

Material type: TextPublication details: Ft. Lauderdale, FL : ClydeBank Media LLC c2016Description: 99p ill. ; 23 cmISBN:
  • 9781945051081
Subject(s): DDC classification:
  • 004.068 22
LOC classification:
  • HD30.2 .K6293 2016
Contents:
Introduction -- Defining and analyzing customer requirements -- Quality management principles -- Defining and documenting processes -- Assessing process maturity -- Process design and improvement steps -- Process design and improvement tools and techniques -- Producing meaningful metrics -- Managing organizational change -- IT service management technologies.
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Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
General book Karen HD30.2 .K6293 2016 (Browse shelf) 1 Available 2026-0414
General book Karen HD30.2 .K6293 2016 (Browse shelf) 1 Available 2024-2975

Includes bibliographical references and index.

Introduction -- Defining and analyzing customer requirements -- Quality management principles -- Defining and documenting processes -- Assessing process maturity -- Process design and improvement steps -- Process design and improvement tools and techniques -- Producing meaningful metrics -- Managing organizational change -- IT service management technologies.

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