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Managing The Customer Experience : turning customers into advocates / Shaun Smith & Joe Wheeler.

By: Contributor(s): Material type: TextPublication details: London : Financial Times Prentice Hall ; Boston, MA. Pearson Custom Publishing, 2002.Description: xvi, 254 p. : ill. ; 24 cmISBN:
  • 0273661957
Subject(s): DDC classification:
  • 658.812 21
LOC classification:
  • HF5415.5 S65 2002
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Includes bibliographical references and index.

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