Customer Service : A Practical Approach / Elaine K. Harris.
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TextPublication details: Upper Saddle River, N.J. : Pearson Prentice Hall, c2010.Edition: 5th edDescription: xiv, 177 p. : ill. ; 26 cmISBN: - 9780135109311
- HF5415.5 .H2897 2010
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Includes index.
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